Green is the new black – paper is becoming obsolete for mobile operators

While most companies have already automated their business processes and document workflow procedures, they had to leave the approval stage as the only component that still requires the use of a paper. Many mobile operators realize that whenever paper is involved, a large amount of time and money is wasted and security risks increase. By using xyzmo SIGNificant signature solution, printing documents just in order to capture the customer‘s signature is no longer needed. Our solution for Telecom POS (Point of Sale) solves the problem of signing electronic documents securely, while simultaneously reducing the costs and labor associated with paper-based processes and improving the time required for activation at POS, which generates more revenue and improves customer satisfaction. As the customer is the core of all business transactions, having a competitive advantage is key for getting more business.

A simple process with great benefits!
By embedding the xyzmo SIGNificant signature solution, the activation process is fully digitized. Service agreements can be completed automatically with important information, simply by scanning or sweeping the customer’s credit card or driver’s license, while any additional required data can be captured via a soft keyboard. The agreements are signed and sealed electronically, and can be automatically sent to the customer using the provided email address. This simple, intuitive solution which is easy to integrate in any IT environment and easily accepted by customers, offers mobile operators the benefits of a secure, electronic environment. It enables them to dramatically speed up the activation process in their retail stores, generate more revenue at POS and of course, save money by going paperless. This way spending for paper, printing supplies, or shipping of service agreements is eliminated. In addition, the verification of the authenticity/integrity of the service agreement and storage problems of successfully completed service agreements are no longer an issue for mobile operators and their customers, thus giving customers an easier, less time consuming experience. Among our satisfied customers are mobilkom Austria, Hutchison 3G Austria, Orange Israel, KPN Netherlands and additional providers in many other countries including the US.

Case Study Mobilkom Austria
With a market share of 39.6 percent, mobilkom austria is Austria’s leading mobile phone operator. mobilkom austria wished to substantially reduce the organizational costs brought on by the ever-increasing paperwork required for day-to-day business. Until then, customer service and documentation had been completely paper-based. For every transaction, a number of forms had to be completed with many details – from registering new customers to stipulating service conditions and recording individual customer requirements. mobilkom austria recognized the need to put in place a reliable and efficient system, with improved and automated processes and document management functions. The company considered implementing digital signing technology in order to minimize the use of paper at the point of sale. Printed copies of contracts are to be handed out to customers only if expressly requested. Instead, contracts were to be sent to customers by e-mail, where they would arrive instantly. By introducing digital signature terminals in its A1 SHOPS, mobilkom austria once more asserted its position as the Austrian market leader and its innovation leadership. SIGNificant by xyzmo offered the solution that met all of their requirements. The process essentially remains the same for customers: as before, they sign the contract. This time, however, the contract is signed electronically using a special pen and an interactive display. xyzmo developed the interface to mobilkom austria’s CRM system in cooperation with CSC Austria, while full integration with the existing systems was achieved within only a few days. Nothing at all changed in the company’s business procedures. SIGNificant allowed the company to implement an infrastructure for paperless workflow management and improved document editing. Now duplicates of documents and the need for extensive document archives are things of the past. The efficiency of the applications was enhanced significantly.
Christian Spazierer, Head of Administration Technical Service Center at mobilkom austria says that “the xyzmo SIGNificant technology deployed in our A1 SHOPS has performed very satisfactorily, not just in terms of user friendliness but also in terms of efficiency. Digital signing takes A1 one step further in service quality. As customers sign contracts on the screen directly, contracts no longer need to be printed out for signing and are saved directly in the system.”

Benefits achieved by embedding xyzmo SIGNificant’s solution:
• Reduction in paper, scanning and archiving costs.
• As the company has more than 3.8 million customers, this sends a clear signal on behalf of environmental friendliness: in Austria alone, mobilkom austria uses 1.5 million A4 printouts and 24,000 toner cartridges less per year.
• Digital signing means that the contract details are available immediately to the company head office, thus significantly accelerating the invoicing procedure.
• Contracts are sent to the company’s customers via e-mail, therefore improving customer service.
• mobilkom austria is proving its leadership in innovation and technology.

To learn more about xyzmo SIGNificant’s solutions for mobile operators, please visit: www.xyzmo.com.

Contact details:
Jürgen Hirtenfelder
VP Sales & Service
T: +43 7229 88060
E: sales@xyzmo.com
www.xyzmo.com