Part of the process: is experience-based management the way forward?

Why manage your business processes? Well, the usual answers seem to be variations on the following: because we want to become efficient, we want to improve our margins, we would like to drive costs out of our operations, we’d like to manage churn more appropriately, and so on.

Obviously, the essence of BPM - as with most other management fads and three letter acronyms - is business improvement.