
The UK government supports these initiatives with a concerted drive to have all Government agencies in the UK online by the year 2005.
The accelerating global trend towards implementing e-Government is introducing multiple channels and greater complexity to customer interaction. A customer support strategy is now seen as a necessary response, and nowhere is this fact more prevalent than at Sutton Council in south London.
Includes:
Previous limitations
Selection criteria
Quick implementation?easy integration
Immediate benefits
Future plans