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Issue 8

Issue 8 E-magazine
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Blog

Spencer Green
Chairman, GDS International

Sales and the 'Talent Magnet'

A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?
24 May 2011
Enabling Communication
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Enabling Communication

Ringing in the changes


What?s going on in the region?s customer relations management market and what can we expect from vendors today?

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Videoconferencing ? helping to integrate Eastern European businesses


By Andrew Davis, Wainhouse Research

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A better way to communicate


By George Skarbek

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Power to the people


According to Michael Woodham of Aspect Communications, contact centre performance can be dramatically improved by giving agents tools to improve their own performances.

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Dispelling the CRM myths


By Helen Robinson

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